My Order

This category contains frequently asked questions related to orders placed on our website.

Can you cancel my order?

Please send us a message at [email protected] with your order number, and we’ll help you. You can also request a cancellation here:. We can cancel your order if it hasn’t been shipped yet.

How do I change my shipping address?

If you realize after placing your order that you have entered any incorrect information, including your shipping address, please reach out to us ASAP using our contact form or email us at [email protected]. Please include your name, order numb

My pillow arrived damaged. What can you do?

If your pillow arrived with a defect - please send us a message with your order number and a photo of the defect so we can take care of it immediately.

Can I return something I don't like?

If you are unhappy with your purchase in any way, please send a message to [email protected] with your order number, and we’ll help you out. Check out our return and refund policy for more info.

How can I check my order status?

We're thrilled and can't wait for you to enjoy your pillows!. Checking the status of your order is very simple. In just a few clicks, you can know its complete status:. 1. Access your account through the Track Orders section at our Help Center. Here

I didn't receive my order confirmation, what should I do?

Thank you for being a valued customer and shopping with Green Philosophy! We are committed to making your shopping experience pleasant. If you provided a valid email address during the checkout process, you would receive a confirmation email shortly

Can you make changes to my order?

If your order has not been fulfilled yet or has not been prepared for shipment, we may still be able to make changes. However, please note that we cannot guarantee any changes due to our fast shipping timelines. If you need to update your order, plea