Shipping & Delivery

This category contains frequently asked questions related to shipping and delivery concerns.

Where do you ship from?

We are a small family business located in Texas, and we ship out of our warehouse on the West Coast (CA) and East Coast (NJ).

How long does it take to ship?

Our ground shipping orders are typically processed and shipped within 1-2 business days. Estimated delivery time is 3-7 business days from the date of shipment, but most customers receive it within 2-5 business days. Expedited shipping options are av

Do you ship internationally?

We ship internationally via DHL or UPS. Enter the shipping address during checkout to see the rates. While we are working on updating our shipping rates with carriers, select items may not be available to ship to your country yet. Feel free to send u

I am an international customer (outside the USA.) Do I have to pay customs and taxes?

For orders outside of the USA, the customer is responsible for paying additional costs such as duties, taxes, and customs clearance fees. These charges can vary based on the price and type of item, package weight and dimensions, origin country, and t

Do you offer expedited options?

We offer FREE shipping on all US orders, including HI, AK, and US territories via Ground Shipping. For UPS Overnight and UPS 2nd Day Air, shipping rates will apply. Shipping rates vary depending on the size and weight of your package, the method of s

Why do you use UPS only?

We use UPS rates because we find them more consistent and cheaper with our package sizes. UPS also offers the best service, and we can file claims more easily for any missing or stolen packages.

How can I change my delivery address?

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please get in touch with us to provide the new and complete delivery address. The team will check if modificat

My order says delivered but I didn't receive it.

Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag